Frequently Asked Questions

How does ordering and payment work with you?

We use Klarna as our payment solution for a smooth and secure payment process. When you place an order in our webshop, you can choose from several payment options offered by Klarna, such as invoice, installment payments, or direct payment. All payment processing is handled by Klarna, ensuring that your information is treated securely.

If you have any questions or need to contact Klarna, you can visit their website at www.klarna.com for more information and customer service.

How do I fill in the birth information on my design?

Filling in the birth information is easy! When you visit the product page, you'll find examples of how to enter the information. After adding the product to your cart, you can review and double-check that all the information is correct before completing your order.

Is the frame included in the purchase?

No, the frame is not included. Currently, we don’t offer frames in our shop, but we provide free shipping for the poster. Our posters are sold in standard sizes, making it easy for you to find a suitable frame on your own.

How can I contact customer service?

If you have any questions or need assistance, feel free to contact us via email at info@storiesbymia.se. We strive to respond to your inquiry as quickly as possible.

How do you ensure that your products are of high quality and environmentally friendly?

We place great importance on offering products of the highest quality. Our prints are made on acid-free, matte paper with a weight of 200 g/m². This paper provides an elegant surface and is durable over time, ensuring that your print maintains its quality and beauty for years to come.

To reduce our environmental impact, we only use FSC-certified paper. The FSC certification guarantees that the paper comes from responsibly managed forests, contributing to a sustainable environment. Additionally, we work with climate-neutral printing processes to minimize our carbon footprint.

We strive to combine high quality with environmental consciousness, offering you a product that not only looks great but is also kind to the planet.

How do you protect my privacy and security?

We prioritize your privacy and security and work hard to protect your personal information. We have implemented strict security measures and comply with applicable legislation to ensure that your data is handled in a secure and responsible manner.

To learn more about how we collect, use, and protect your personal information, as well as our data protection practices, you can view our privacy policy. You can find it here. If you have any questions or concerns regarding our privacy policy, please don't hesitate to contact us.

Can I make a custom order or submit a special request?

If you have any special requests or a unique idea, don't hesitate to contact us. Send your inquiry to info@storiesbymia.se, and we will get back to you as soon as possible to discuss the details and see how we can assist you.

What is your return policy?

Since our products are personalized and customized specifically for you, we are unfortunately unable to accept returns. This means that the right of withdrawal under the Distance and Off-Premises Contracts Act does not apply to our products. The purchase is therefore binding, and you cannot return the product.

For more information about rules regarding custom-made goods and the right of withdrawal, you can read more under "Goods made to the consumer's specifications or with a clear personal touch." Please visit The Swedish Consumer Agency's website for further details and information.

If you have any questions or concerns about your order, please contact our customer service, and we'll be happy to assist you.

What are the delivery and shipping terms?

We offer free shipping on all orders, so you don't have to worry about any extra shipping costs. We strive to deliver your products as quickly as possible. The delivery time is usually between 4 and 7 business days.

If you have any questions about the delivery or your order, don't hesitate to contact our customer service.

How do I file a complaint if my item is damaged or incorrect?

If you discover that your item is damaged or incorrect, please contact us at info@storiesbymia.se within seven days of the delivery date. To help us assist you more quickly, please attach pictures of the product and packaging.

What can you tell me about your company and products?

We are passionate about creating high-quality products that we believe you will appreciate. To get a deeper understanding of us and our products, visit our About Us page and learn more about our commitment and our products.